Frequently Asked Questions about Arctic Blue

Unfortunately, sometimes the delivery driver's schedule may run late, and you will receive your order later. If we know that delivery will not be possible, we will inform you as soon as possible via email.

If our delivery driver does not find you at home, we will deliver the package to your neighbors or to a PostNL Parcel Point. In the latter case, you can pick up the package the next day. You will then receive a note in your mailbox with the location of the relevant PostNL Parcel Point.

If you have not received a note or email, please contact us.

If you're not satisfied with a product within 60 days, please contact us.

You'll receive a full refund, even if the product has already been used.

We will provide you with a free shipping label to return the products.

We will then examine the returned product.

We stand fully behind our products. We know that our products are of exceptionally high quality.

Omega-3 fatty acids obtained from poor quality fish or algae can result in a fishy aftertaste or unpleasant burping.

Ours won't. We are 100% sure of that.

Freshness in fish oil is slightly different from bread but comparable.

Freshness, alongside purity, is at least as important for an oil. This is because it reflects the condition of the sensitive Omega-3 fatty acids. And this condition must be good, because a rancid (oxidized) oil is not exactly healthy for you.

You can determine the freshness of an oil by smelling or tasting it. A fresh oil will never cause you to burp or regurgitate with a fishy smell. You can also measure freshness very precisely in a laboratory and then express it as a number.

In our field, this number is called the oxidation value, sometimes also referred to as the Totox value. It stands for Total Oxidation value.

Our Norwegian partner and we regularly measure this. Read the full (long) story here.

After the minimum number of deliveries per subscription type, you can easily cancel your subscription.

Example: The monthly subscription can be cancelled on a monthly basis.

The quarterly subscription can be cancelled quarterly, and the annual subscription can be cancelled monthly after the first year.

Your subscription will be automatically renewed by 1 subscription period each time if you do not cancel it.

So, if you want to continue receiving our products, you don't have to do anything else.

Click here to manage your subscription.

Ordered before 11:45 PM, delivered tomorrow.

We will deliver your order to PostNL as quickly as possible.

Did you simply change your mind? Very understandable... You can cancel your order in two ways.

• By contacting us via email or phone. We will then process it manually for you.
• Via your account if you have one. In My Arctic Blue you can view all your orders and also cancel them.

Did you pay directly with iDEAL? In most cases, you will see the order immediately listed under your orders. Sometimes it takes a while before it appears.

Also, check your email. As soon as an order is successfully received by us, our system automatically sends an order confirmation.

So you can check by logging into your account and looking for your new order, or by checking your email.

If, after both methods, you still don't know if your order was successful? Please contact us as soon as possible, and we will assist you further.

Of course, it's very convenient. In just a few clicks, your delivery address is changed.

Step 1: Shopping Cart
Place the products you want to order in your shopping cart.

Step 2: Change Delivery Address
During checkout, you can enter the delivery address where you want your order to be delivered. This is very useful if you want to give a product as a gift.

Orders over €30 are delivered free of charge. If your order is under €30, we will charge a €2 delivery fee.

At Arctic Blue, quality and service are of paramount importance. We want you to be satisfied with every product you receive. If something is not entirely to your liking, don't worry – we will be happy to resolve it quickly and smoothly for you.

You can easily register your return via this link.

Order before 11:45 PM for delivery tomorrow. We will do everything we can to deliver your order to PostNL as quickly as possible. Delivery also takes place on Saturdays.

Not on Sunday and Monday; weekend orders are dispatched on Monday and received on Tuesday.

Orders over €30 are delivered free of charge. If your order is under €30, we will charge a €2 delivery fee.

As soon as your order has been dispatched, you will receive a Track & Trace email from us. Through this email, you can see in real-time where your order is and how much longer it will take.

You can also paste your tracking code (which is in that Track & Trace email) into the PostNL App and check where your order is.

No, we deliver your orders to the address of your choice. We do not have physical stores and collection from our warehouse is not possible.

Yes, to fully benefit from all the omega-3 advantages, it is wise to use/take omega-3 daily.

The first delivery takes place immediately after the initial order.

This is also the date on which the subscription starts.

Subsequent deliveries will be made according to your chosen subscription plan.

If you are not satisfied with a product within 60 days? Please contact us.

You will receive a full refund, even if the product has already been used. We will immediately cancel your chosen subscription.

We will then send you a free shipping label to return the products.

We will then examine the returned product.

We fully stand behind our products. We know that our products are of exceptionally high quality.

Omega-3 fatty acids obtained from lower or old quality fish or algae can result in a fishy aftertaste or unpleasant burping.

Ours do not. We are 100% sure of that.

Yes, we will send you an email 7 days before your next delivery.

Yes, that is certainly possible. During the ordering process, you can specify how many subscriptions you would like. The quantity you choose will be delivered at each delivery moment.