Frequently Asked Questions About Arctic Blue

Unfortunately, it can sometimes happen that the delivery driver's schedule runs behind and you receive your order later. If we know that this will not be possible, we will let you know as soon as possible via email.

If our delivery driver does not find you at home, we will deliver the package to your neighbors or to a PostNL Parcel Point. In the latter case, you can pick up the package the next day. You will receive a note in your mailbox regarding the location of the relevant PostNL Parcel Point.

Did you not receive a note or email? Then please contact us.

If you are not happy with a product within 60 days, please contact us.

You will receive a full refund, even if the product has already been used.

We'll then send you a free shipping label that you can use to return the products.

We will then examine the returned product.

We stand fully behind our products. We know that our products are of exceptionally high quality.

Omega-3 fatty acids obtained from poor-quality fish or algae result in a fishy aftertaste or unpleasant burping.

Not ours. We know that for 100% sure.

When it comes to fish oil, "freshness" means something slightly different than it does for bread, but it is still comparable.

Freshness is, along with purity, just as important for an oil. This is because it reflects the condition of the sensitive omega-3 fatty acids. And that condition must be good, because a rancid (oxidized) oil isn't exactly healthy for you.

You can determine the freshness of an oil by smelling or tasting it. A fresh oil will never 'burp up', regurgitating with a fishy smell. You can also measure freshness very precisely in a laboratory and then express it as a number.

In our field, this number is called the oxidation value, sometimes also referred to as the Totox value. It stands for Total Oxidation Value.

Our Norwegian partner and we measure this regularly. Read the whole (long) story here.

After the minimum number of deliveries for your subscription plan, you can easily cancel your subscription.

Example: The monthly subscription can be canceled at any time.

The quarterly subscription can be canceled at the end of each quarter, and the annual subscription can be canceled on a monthly basis after the first year.

Your subscription will automatically renew for one subscription period at a time unless you cancel it.

So if you'd like to continue receiving our products, you don't need to do anything else.

Click here to manage your subscription.

Order by 11:45 p.m., and it will be delivered tomorrow.

We'll hand over your order to PostNL as soon as possible.

Did you just change your mind? Very relatable.. You can cancel your order in two ways.

• By contacting us via email or phone. We will then arrange it manually for you.
• Through your account, if you have one. In My Arctic Blue, you can view and cancel all your orders.

Did you pay immediately using iDEAL? In most cases, you'll see the order listed right away under "Your Orders." Sometimes it takes a little while before it appears.

Be sure to check your email as well. As soon as we successfully receive an order, our system automatically sends an order confirmation.

So you can check by logging into your account and looking up your new order, or by checking your email.

If, after trying both methods, you're still unsure whether your order went through successfully, please contact us as soon as possible, and we'll be happy to help you.

Of course, that's very convenient. You can change your shipping address in just a few clicks.

Step 1: Shopping Cart
Add the products you want to order to your shopping cart.

Step 2: Change the shipping address
During checkout, you can enter the shipping address where you’d like your order delivered. This is especially handy if you’re giving a product as a gift.

We offer free shipping on orders over €30. If your order is less than €30, we'll charge a €2 shipping fee.

At Arctic Blue , quality and service are our top priorities. We want you to be satisfied with every product you receive. Is there something that isn't quite to your liking? Don't worry—we'll be happy to resolve it for you quickly and smoothly.

You can easily register your return using this link.

Orders placed before 11:45 p.m. will be delivered tomorrow. We'll do everything we can to get your order to PostNL as quickly as possible. Deliveries are also made on Saturdays.

Not on Sunday or Monday; weekend orders are shipped on Monday and delivered on Tuesday.

We offer free shipping on orders over €30. If your order is less than €30, we'll charge a €2 shipping fee.

As soon as your order is shipped, you'll receive a Track & Trace email from us. Through the email, you can see in real time where your order is and how long it will take to arrive.

You can also enter your tracking code (found in the Track & Trace email) into the PostNL app to check where your order is.

No, we deliver our orders to the address of your choice. We do not have physical stores, and picking up at our warehouse is not possible.

Absolutely, to fully benefit from all the omega-3 advantages, it is advisable to use or take omega-3 daily.

The first delivery takes place immediately after the first order.

This is also the date on which the subscription starts.

The next delivery will be delivered based on your chosen subscription plan.

If you are not happy with a product within 60 days, please contact us.

You will receive a full refund, even if the product has already been used; we will then immediately cancel your chosen subscription.

You will then receive a free shipping label from us that you use to return the products.

We will then examine the returned product.

We stand fully behind our products. We know that our products are of exceptionally high quality.

Omega-3 fatty acids obtained from lower or old quality fish or algae result in a fishy aftertaste or unpleasant burping.

Not ours. We know that for 100% sure.

Yes, we'll send you an email 7 days before your next delivery.

Yes, that is certainly possible. You can indicate how many times you would like a subscription during the ordering process. The quantity you choose will be delivered during each delivery slot.