Frequently asked questions about Arctic Blue

Unfortunately, it can sometimes happen that the carrier's schedule has run late and you receive your order later. If we know it won't make it on time, we'll let you know as soon as possible by email.

If our carrier doesn't find you at home, we'll deliver the parcel to your neighbors or to a PostNL parcel point. In the latter case, you can pick up the parcel the next day. You'll then receive a note in your mailbox with the location of that PostNL parcel point.

Haven't received a note or email? Please contact us.

Not happy with a product within 60 days? Then contact us.

You'll receive a full refund, even if the product has already been used.

You'll receive a free shipping label from us to send the products back.

We will then examine the returned product.

We fully stand behind our products. We know our products are of exceptionally high quality.

Omega-3 fatty acids obtained from poor-quality fish or algae cause a fishy aftertaste or nasty fish burps.

Ours don't. We know that 100% for sure.

Freshness means something slightly different for fish oil than for bread, but it is comparable.

Freshness is, alongside purity, at least as important for an oil. It reflects the condition of the delicate Omega-3 fatty acids. And that condition needs to be good, because a rancid (oxidized) oil isn't exactly healthy for you.

You can determine the freshness of an oil by smelling or tasting it. A fresh oil will never cause ‘fish burps’, repeating with a fishy smell. You can also measure freshness very precisely in a laboratory and then express it as a number.

In our field this number is called the oxidation value, sometimes also called the Totox value. It stands for Total Oxidation value.

Our Norwegian partner and we ourselves measure it regularly. Read the whole (long) story here.

After the minimum number of deliveries per subscription type, you can easily cancel your subscription.

Example: The monthly subscription can be canceled monthly.

The quarterly subscription can be canceled per quarter, and the annual subscription can be canceled monthly after the first year.

Your subscription is automatically renewed by 1 subscription period at a time if you don't cancel it.

So if you want to keep receiving our products, you don't need to do anything.

Click here to manage your subscription.

Order before 11:45 PM and it will be delivered tomorrow.

We hand your order over to PostNL as quickly as possible.

Simply changed your mind? Very relatable.. You can cancel your order in two ways.

• By contacting us by email or by phone. We'll then arrange it manually for you.
• Through your account, if you have one. In My Arctic Blue you can see all your orders and cancel them too.

Did you pay directly with iDEAL? In most cases you'll see the order appear under your orders right away. Sometimes it takes a moment before you see it.

Also check your email. As soon as an order has successfully reached us, our system automatically sends an order confirmation.

So you can check it by logging in to your account and looking up your new order, or by checking your email.

If after both methods you still don't know whether your order was successful, please contact us as soon as possible and we'll help you further.

Of course, that's convenient. Your delivery address is changed in just a few clicks.

Step 1: shopping cart
Place the products you want to order in your shopping cart.

Step 2: change delivery address
During checkout you can enter the delivery address where you want the order delivered. Very handy if you want to give a product as a gift.

We deliver orders above €30 for free. If you order something under €30, we ask you to pay €2 in delivery costs.

At Arctic Blue, quality and service are paramount. We want you to be happy with every product you receive. Is something not quite right after all? No worries: we'll gladly sort it out for you quickly and smoothly.

You can easily register your return via this link.

Order before 11:45 PM and it will be delivered tomorrow. We'll do everything we can to hand your order over to PostNL as quickly as possible. Deliveries also take place on Saturdays.

Not on Sundays and Mondays; weekend orders are shipped on Monday and received on Tuesday.

We deliver orders above €30 for free. If you order something under €30, we ask you to pay €2 in delivery costs.

As soon as your order is in the mail, you'll receive a Track & Trace email from us. Via the email you can see in real time where your order is and how much longer it will take.

You can also paste your tracking code (found in that Track & Trace email) into the PostNL App and check where your order is.

No, we deliver our orders to the address of your choice. We have no physical stores and picking up at our warehouse is not possible.

Absolutely, to benefit optimally from all the omega-3 advantages, it's wise to use/take omega-3 daily.

The first delivery takes place immediately after the first order.

This is also the date on which the subscription starts.

The next delivery will follow according to your chosen subscription type.

Not happy with a product within 60 days? Then contact us.

You'll receive a full refund, even if the product has already been used; we'll then immediately cancel your chosen subscription.

You'll receive a free shipping label from us to send the products back.

We will then examine the returned product.

We fully stand behind our products. We know our products are of exceptionally high quality.

Omega-3 fatty acids obtained from lower-quality or old fish or algae cause a fishy aftertaste or nasty fish burps.

Ours don't. We know that 100% for sure.

Yes, we'll send you an email 7 days before the next delivery.

Yes, that's definitely possible. When ordering, you can indicate how many subscriptions you want. The quantity you choose will be delivered at each delivery moment.